Shipping and returns
SHIPPING AND RETURNS
OUR SHIPPING COSTS FOR YOUR ORDER:
We deliver within Germany, Austria and all other EU countries (except Luxembourg) as well as Switzerland, Liechtenstein, Norway and China.
We will also ship your order as soon as it contains at least one fresh product in a sustainable insulation package with gel pack.
This will cost you 1,90 Euro.
Within Germany and Austria: 4,90 EUR with an order value below 49,00 EUR. Over 49,00 EUR we send your order free of charge.
Within the European Union: 12,90 EUR for orders under 79,00 EUR. Over 79,00 EUR we send your order free of charge.
EFTA (Switzerland, Lichtenstein): The shipping costs are 19,90 EUR (net).
All other countries: The shipping costs are 49,90 EUR.
Of course, we are regularly in negotiations with our delivery service providers in order to offer our customers the best possible price.
For your order we assure you a prompt and careful completion.
Your order will be shipped as soon as possible, as long as the goods are in stock and the bank transfer has been booked for payment in advance.
We deliver within 10 working days at the latest. If delays in delivery are due to reasons for which we are not responsible (force majeure, fault of third parties, etc.), the deadline will be extended accordingly. The customer will be informed immediately. If the causes of the delay last longer than four weeks after conclusion of the contract, each party shall be entitled to withdraw from the contract; in the event of withdrawal, consideration by the customer shall be refunded without delay.
In promotional periods, due to holidays/weekends or high order volumes, small delays may occur during shipping. If you wish an appointment dispatch or no dispatch before the weekend, inform us this please in the order process. If we do not receive any information to this effect, we ship regularly from Monday to Friday.
In the warm months we ship heat sensitive products only from Monday to Thursday to avoid transport over weekends.
For contracts for goods and services offered in this online shop, our terms and conditions apply
PACKAGING AND SHIPPING COSTS
We assume the costs for the packaging completely. The shipping costs are automatically displayed in the shopping cart according to your delivery address details and the order value.
PACKING AND SHIPPING COSTS FOR DELIVERY ABROAD
We assume the costs for the packaging completely. The corresponding shipping costs per package are automatically displayed in the shopping basket according to your information on the country of delivery. These are designed for shipments up to a total weight of 30kg (goods plus packaging material). If this weight should be exceeded and a further package / further packages are necessary, then the shipping costs indicated in the shop result for each further package again.
Of course, we will contact you in this case before shipping, so that consultation can be held whether more than one package should be sent.
QUICK-CHECK SHIPPING COSTS BY COUNTRY, SHIPPING AND PAYMENT METHOD
For deliveries to countries outside the EU, additional costs may be incurred in the form of customs duties or import taxes, which you have to pay yourself.
GENERAL INFORMATION ON RETURNS
Please avoid signs of use and damage to the goods. If possible, please return the goods complete and with the original packaging.
Please always use suitable packaging to protect against transport damage.
Please do not return the goods freight collect. The postage costs, if they are to be carried by us, we refund you also gladly in advance.
Please note that the above information on returns is not a prerequisite for exercising the right of withdrawal.
RETURN COSTS WHEN EXERCISING THE RIGHT OF REVOCATION
If you make use of your legal right of withdrawal, you bear the direct costs of returning the goods:
For deliveries abroad (without Austria) you bear the direct costs of the return of the goods
You can reach our customer service Monday to Friday from 08:00 - 16:00 at (+49) 09433-20413100 or by e-mail at [email protected]
DUTIES AND CHARGES
If you order products from alles-vegetarisch.de for delivery outside the EU, you may be subject to import duties and taxes, which will be levied once the package reaches the delivery address. Any additional charges for this customs clearance must be borne by the buyer; we have no control over these charges. Customs regulations vary widely from country to country, so the buyer should contact the local customs authorities for more information. The same applies to transfers/payments from outside the EU. Also here it is recommended to inform yourself in advance about possible fees for the payment handling.