FAQ-EN

Technical difficulties - questions

I cannot log in. What can I do?

Such technical difficulties are mostly caused by unfavorable browser settings. In this case it is helpful to delete the browser history and cookies, and to lower possibly too high security settings to a standard level. Cookies of the shop must not be blocked, as this can lead to errors during log in or while displaying the page.

If you are still experiencing technical difficulties to log in, please contact us via email or by phone. Our customer service will be happy to assist you. 

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How do I search for specific products?

Use the search bar in the navigation to search for specific products. You can either enter the product number or name. Or use the detailed search where you can select additional options for more precise results. If you are not searching for a specific product but for a product with specific properties maybe our allergy filter is the best way for you to go.

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How do I add products to my shopping cart?

If you would like to add products to your shopping cart, simply click the blue "Add to shopping cart" button displayed underneath each product. The shopping cart will open on the right side of your screen. By clicking anywhere outside the shopping cart, it then will close, thus allowing you to continue shopping. You can select the desired quantity before adding a product to your shopping cart or adjust the qualities later before checkout. 

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How do I delete products from my shopping cart?

If you have added a product to the shopping cart by mistake, you can remove it again. Simply click the button "x" on the right-hand side of any product to remove the unwished product from your shopping cart. Through this, the total price and the remaining quantity is recalculated.

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How can I view my customer account?

Provided that you have created a customer account either through registration or through a previous order you can easily view your customer account by clicking the “my account” button displayed as a silhouette on the top right corner in our shop. The silhouette icon also functions as a drop down giving you access to your profile, previous orders, and your wish list. You can also set an allergy filter and change your address if needed. 

Speed up your ordering process with a customer account. By only entering your email address and password all your personal details will be filled in automatically, thus saving you the process of filling out the form yourself. 

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What happens if I have forgotten my password?

That is not a problem! Simply click “Forgot your password?” and enter the email address you are registered with. We then will send you an email including the link to reset your password. Upon clicking the link, you will be forwarded to our online shop to set a new password. 

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Answer not found?
Use our contact form to ask us your question to the contact form